Thank you for visiting and shopping at www.carlabusso.com. The following are the terms and conditions that constitute our Shipping Policy.

Delivery

United Kingdom

Standard Shipping:

We offer free 48 hs. Standard Tracked Shipping for our products in the UK.

We aim to dispatch orders placed before 14:00 GMT/BST Monday to Friday by the next two working days. Orders placed after 14:00 GMT/BST Monday to Friday will be dispatched within three working days; orders placed on a Friday will be dispatched the following Monday.

Express Shipping:

If you prefer the Express Delivery Option in the UK -guaranteed for orders placed before 13:00 GMT/BST Monday to Friday- the delivery cost is in charge of the customer (£14.00-)

European Union

Standard Shipping:

We offer Standard Tracked Shipping for our products in the EU.

We aim to dispatch orders placed before 14:00 GMT/BST Monday to Friday by the next two working days. Orders placed after 14:00 GMT/BST Monday to Friday will be dispatched within three working days; orders placed on a Friday will be dispatched the following Monday. The delivery costs for orders which come from outside the UK are in charge of the customer. The delivery cost is £19.15.-

Rest of the World

Standard Shipping:

We offer Standard Tracked Shipping for our products for the rest of the world (outside the UK and the EU).

We aim to dispatch orders placed before 14:00 GMT/BST Monday to Friday by the next two working days. Orders placed after 14:00 GMT/BST Monday to Friday will be dispatched within three working days; orders placed on a Friday will be dispatched the following Monday. The delivery costs for orders which come from outside UK are in charge of the customer. The delivery cost is £25.00.-

PLEASE NOTE: Due to Covid-19 courier companies are adding a temporary surcharge. The Shipments will be subject to a COVID Surcharge of £9.00. Please contact us if you need more details.

Shipping Confirmation, Order Tracking and Delivery

If your order has been dispatched with our fullfilment supplier, they will be in contact with you directly to confirm delivery details by email. If your order is being shipped internationally you will receive a shipping confirmation email from our fulfillment supplier containing your tracking number(s).

Deliveries are made between 08:30 and 14:00 Monday to Friday (working days).

Carla Busso Handbag Atelier does not ship to Parcel Motels, P.O. addresses, Armed Forces addresses or hotels.

If there is a significant delay in shipping your order, we will contact you via email or telephone, or please write us to stephanie@carlabusso.com

If for any reason we are unable to ship your order we will contact you to offer a full refund and explanation.

Pre-Christmas Delivery Dates

To ensure your Carla Busso Handbag Atelier gifts reach you in time for Christmas, our last dates for delivery* are:

United Kingdom: 22 December, order before 14:00 UK time

European Union: 18 December order before 14:00 UK time

Customs, Duties and Taxes

When ordering from www.carlabusso.com for delivery outside of the UK, your order may be subject to import duties and taxes applied by the country of delivery. Carla Busso has no control over these import duties and tax charges, as such these charges along with any additional customs clearance fees are the responsibility of you, the customer. These charges vary from country to country and if you wish to determine these prior to ordering please contact your local customs office for more information.

Damages and Loss

All Carla Busso Handbag Atelier goods remain the property of Carla Busso Handbag Atelier until they are paid for in full and delivered. Carla Busso Handbag Atelier cannot be held liable for any goods damaged or lost once our courier has made the delivery. If your order has not been delivered please contact us within 48 hours to notify us, so that we can work with the courier service to locate and deliver your parcel.

If your Carla Busso Handbag Atelier accessory arrives damaged, please keep all packaging. Please immediately notify us by email, including photographs of the packaging and the damaged accessory to stephanie@carlabusso.com. We will be in contact within 24/48 hours to assess the damage and to work with you to determine whether an exchange is required. Without proof of the damaged packaging and item, Carla Busso Handbag Atelier cannot be held liable for any damages.

If you are returning an order please refer to our Returns Policy for parcel damages and loss.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.