Thank you for shopping at carlabusso.com.

If you would like to arrange the return of a product(s) purchased online from carlabusso.com, please contact us within 28 days of the original delivery date to request a return authorization number. To allow for Christmas gift purchases our returns period is extended. Product(s) purchased in the month of December will have an extended returns period to the 14th February.

To be valid for a refund the product must be returned in an unused, undamaged condition, and in the original packaging (including our fabric dust bag, cards and shipping box). To arrange the return please email customer-service@carlabusso.com with the order number and reason for return.

UK Returns

Carla Busso Handbag Atelier offers free returns on all UK orders. Once your return has been authorized, we will send a returns label and courier contact details. Please use this label to arrange the return of the product. Please do not send returns by any other service or means. Carla Busso Handbag Atelier cannot be held liable or responsible if product(s) sent using a different service results in loss or damage to the product(s). The return will not be accepted if the returns label is not used within 1 week after the returns label has being issued to you. Please contact in advance if you have any concerns or issues resulting in a delay.

Rest of World Returns

If you are requesting a return from outside of the UK please arrange the return via a secure trackable service. The return sender is responsible for arranging the return, covering the cost of returning the item and will be responsible for any damages or loss to the parcel. Once the return has been accepted and processed we will issue a full refund to the original payment method. The time it takes for the return to processed cannot be guaranteed by Carla Busso Handbag Atelier as this is subject to the relevant card issuers processing time.

Carla Busso Handbag Atelier does not offer product exchanges. To change a product please request a return and proceed with a new purchase as desired.

Faulty Products

In the unlikely event that a Carla Busso Handbag Atelier product is faulty, please send a photograph with a description of the fault to customer-service@carlabusso.com. Once we have reviewed the issue, Carla Busso Handbag Atelier reserves the right to determine whether to repair, replace or refund the product, at no cost to the customer.

This does not affect your statutory rights. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: