Keep materials such as leathers, and metal accessories away from direct or excessive exposure to humidity, liquids,heat and sunlight. Exposure to these elements may cause permanent wear and tear.
Excessive friction and contact with oil y substances, such as cosmetics or solvents, may cause damage, colour fading or colour transfer to light-coloured garments and surfaces.
Use a soft, damp cloth to clean stains, dust or dirt.
When not in use, store items in a box or a protective dust bag in a cool, dry place.
Clean genuine leather with a horsehair shoe brush or a soft, dry cloth. Be as gentle as you can and clean in repeated circular motions.
Avoid getting your product wet. In the event that it does, soak up the excess moisture with an absorbent cloth and let it air dry. Do not use any high-heat measures, such as blowing it with a hair dryer, which can damage the material.
Ensure your hands are clean when handling your product, as genuine leather has a tendency to absorb grease and oil.
Wrap exposed hardware, such as buckles and zippers, with a piece of tissue paper to keep it from causing imprints or scratches on your leather product.
When not in use, place your leather products separately in a storage box or dust bag. Store in a cool, dark place away from sunlight, moisture and humidity.
Clean metals by gently polishing them with a soft, damp cloth.
Avoid contact with water and other solvents.
After you place your order, you will receive aconfirmation email from CARLA BUSSO within 15 minutes informing you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by CARLA BUSSO. You will then need to place a new order.
All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.
You can’t amend the size/colour of the item(s); remove or add item(s); or change the payment mode.
Once your order has been placed successfully,you will not be able to cancel it.
Placing an item in your shopping bag does not guarantee that the item has been reserved. Complete the checkout process to ensure you get your item(s).
Please provide a screenshot of the page where you experienced the error, or copy the error message and send it to firstname.lastname@example.org for further assistance.
DELIVERY & RETURNS
Yes, delivery is free in the UK under Standard Shipping conditions.
For Express Delivery, the associated cost will be £14.00.
Yes, we accept orders from all over the world. The delivery costs vary depending on the destination. Please refer to Our Shipping Policy
PLEASE NOTE: Due to Covid-19 courier companies are adding a temporary surcharge. The Shipments will be subject to a COVID Surcharge of £9.00. Please contact us at email@example.com if you need more details.
Once your product has shipped, it usually takes between 2 to 3 business days in the UK, 3 to 7 in Europe and 5 to 15 days for the rest of the world. If you have not received your products, feel free to contact us at firstname.lastname@example.org.
Due to Covid-19 lockdown in many countries, the courier companies are experiencing some delay in the average delivery time.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Having an account with CARLA BUSSO will speed up the checkout process. You can sign up for an account before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout.
By creating an account, you will be able to:
1.Checkout faster by saving your address in your Address Book; view your order history under My Orders and receive the latest news on Promotions, New Arrivals and Online Exclusives.
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
Sign in to your account, head to My Account and then to Edit Addresses. You can then edit/update your addresses and save them for future orders.
We accept many international cards, including Visa, Mastercard and American Express. We also accept some alternative payment methods, such as Apple Pay.
The correct payment options for your country will show on the checkout page.
All our orders can only be placed in £.
CARLA BUSSO online store does not record any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource, our payment gateway providers.
Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us at email@example.com
Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.
When ordering from CARLA BUSSO for delivery outside of the UK, your order may be subject to import duties and taxes applied by the country of delivery. CARLA BUSSO has no control over these import duties and tax charges, as such these charges along with any additional customs clearance fees are the responsibility of you, the customer.
These charges vary from country to country and if you wish to determine these prior to ordering please contact your local customs office for more information.